FAQ

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Questions And Quick Support That Will Help You to Know Us

  • What amenities are included in the apartment rental?

    Our short-let apartments come fully furnished and equipped with modern amenities. These include high-speed Wi-Fi, air conditioning, a fully equipped kitchen with appliances, laundry facilities, a flat-screen TV, and complimentary toiletries. Additionally, some apartments may offer access to on-site facilities such as a gym, swimming pool, and parking.

  • What is the minimum and maximum duration for a short-let stay

    The minimum stay for our short-let apartments is three nights, providing flexibility for short-term visitors. The maximum duration can be up to six months, subject to availability and individual requirements. Longer stays may be negotiated on a case-by-case basis.

  • Are there any additional fees or deposits required?

    Yes, there is a one-time cleaning fee of $50 to ensure the apartment is thoroughly cleaned before and after your stay. Additionally, a refundable security deposit of $200 is required at the time of booking. This deposit will be returned within 7 days of check-out, provided there are no damages or excessive cleaning required.

  • What is the process for booking and checking in?

    Booking can be easily done through our website or by contacting our customer service team. Once your booking is confirmed, you will receive a confirmation email with check-in instructions. Check-in is typically after 3 PM, and check-out is by 11 AM. Early check-in and late check-out may be available upon request and subject to availability.

  • What is the cancellation policy?

    Our cancellation policy varies depending on the property and length of stay. Generally, you can cancel for a full refund up to 14 days before your check-in date. For specific details, please refer to the cancellation terms provided during the booking process or contact our customer service team for assistance.

  • Is there a minimum or maximum stay duration?

    We cater to a variety of stay durations, from short weekend getaways to extended stays. While some properties may have a minimum stay requirement (usually 2 nights), there is no maximum limit, allowing you to stay as long as you need.

  • How do I check-in and check-out?

    Check-in is typically available from 3 PM, and check-out is at 11 AM. We offer flexible self-check-in options for your convenience. Detailed instructions will be provided upon booking confirmation to ensure a seamless arrival and departure experience.

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